. - Service Coordinator Bio-Strategy Employee Review

Good culture within the team

Lack of customer support due to engineers being stretched

Good quality and wide variety of products; they have well-known suppliers

Where do I start; the company do not value the customers; they favor one side of the business (the legacy instrumentation side) and associated staff; very unprofessional management-at the offer stage, they retracted their offer and offered 2.5K less-hired me without involving the HR manager; no support from upper management whatsoever-one person oversees everything and does not have time or energy to provide any value-super arrogant management-they think they are the best in the life science market although accounts and KOLs keep complaining about poor service (some customers wait more than 6 months to receive their order and the company thinks it is fine) and threaten to give their business elsewhere; no feedback to be expected on 30, 60 and 90 days into the job; staff members are just numbers-no initiative to retain staff and they are not valued; company take price in letting go staff members in the past ( I wonder who hired them at the first place)-in NSW 3 staff left within 5 weeks