9y
Biometrics4ALL takes all employee inputs seriously, including those that no longer work for us. In addition to training videos, documentations, and quizzes; Biometrics4ALL also provides a triage tool with extensive knowledge base. Furthermore, in 2017, our Support Department (the department you were in) has received weekly classroom training without exception, and a few of those training were conducted by the President/CEO. Support Department does tend to attract younger workforce; however, age is certainly not a determination of the employee's ability to perform IT functions.
As with most IT companies, we are constantly looking for new ways to conduct interviews that can help us identify winners more accurately. In 2017, we reassessed all of our past interview techniques and brought back an interview method which we believe was the most successful of the dozens of methods we have used over the past decade. Regardless, we will continue to refine our interview process for years to come.
We thank you for your comments and we will certainly take all of your inputs into consideration and make our company even better.