Work at your own risk - Customer Service Representative (CSR) Block by Block Employee Review

1.0
Apr 1, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is good/ 17 weekly

Cons

Management plays favoritism! Their so worried about people being in the booth when there was a manager harassing females on the orange line and they didn’t fire him they just moved him to the blue line NO PROTECTION when us CSR we’re getting stabbed and had guns pulled out on us, people spitting on us, a lot of Drug attacks you’ll deal with and Mental people ! And I was told by a manager to eat on the platform where people are spitting on the ground and to take off my work uniform (when that’s all I had to work in) because they didn’t want passengers to know how awful they would treat us. If you didn’t eat because there was no where to eat, YOU DON’T GET A BREAK!

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Block by Block Response
5y
Hello Former MBTA Ambassador: We value your reviews and take them seriously. Our goal is to protect our culture and support our teams. Please call the official Block by Block HR Hotline and discuss your issues so that we can address them as discussed in your training and handbook. Not being offered a break and not taking a break are two different matters. I understand the frustration with not having an official break area, however why could you not have ridden the train to a spot to eat your lunch/dinner? (Employee Relations Hotline 615-850-5451) This is where anyone can report any wrongdoing of any kind. Transit Ambassador training covers all of these types of complaints and who to contact. Good luck in all future endeavors and please call the above number.

Explore other reviews about Block by Block

5.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company with upward potential.

Cons

Local client can have unrealistic expectations.

1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Being able to meet people

Cons

No benefits at all. Terrible place to work. Zero care for employees. Block by Block does not care about its workers at all. Employees are expected to work in extreme conditions with no regard for safety—pouring rain, freezing cold, it doesn’t matter. There is no concern for employee well-being, only getting the job done. I see the ambassadors I all different types of terrible wether conditions I feel so bad for them they say they have no choice but to stay outside I don’t even leave my animals outside in that kind of weather Even worse, the work environment is unsafe for women. They hire and keep men who behave inappropriately. I personally experienced unprovoked harassment from a metro worker. I reported it, contacted management, and left voicemails, but nothing was done. The man still has his job and continues to walk around harassing women. Management ignores complaints and protects the wrong people. Reporting issues gets you nowhere. If you value your safety, dignity, and basic respect as an employee, I strongly recommend staying far away from this company

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Block by Block Response
1mo
Block by Block is committed to having a safe working environment for all of our employees. Our Ambassador positions are outdoors, all weather jobs, which is stated in our job postings and job descriptions. We provide free of charge, multiple all-weather uniforms (coats, gloves, hats, pants, shirts, shorts, rain jackets, visors, umbrellas, etc) to our staff to protect them from the elements and more extreme weather conditions. We understand this job may not be for those who do not like working in all weather conditions. We value our employees and their concerns. Please know that any concerns can be elevated to the Human Resources Dept.
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