Pros
Free food, not much work actually needs to be done, you just need to talk a lot and show presence. The only thing they care about is you doing the helpdesk. You can also volunteer, go to events and doing different stuff to waste your time at work. There are some learning opportunities.
Cons
If you are ambitious don’t go there. The job is absolute nonsense. The team leads and the managers are there because they are not capable of doing actual jobs, so they find themselves in “managing” and micromanaging. For example, my team leader once was checking how I am sending an email to someone (not client). This job completely shattered my mental heath and self worth, I was so unhappy. And no, the problem was not me, since I left I am doing fine and don’t hate my job that much at any times despite any difficulties that I may have. My advice to people who are stuck there and afraid to make a move: the earlier you do it the better for you. And no, free nuts are not a reason to keep a bad job. No one’s job should be as boring, annoying and self-humiliating.