BOND Review - Customer Service Manager Bond Employee Review

- The platform actually saves lives. - Bond members (users) are extremely grateful for our ever-present help. - "Nobody doesn't want it" when we present to potential buyers. - Prospects often chase the sales team down, not vice - versa. - A very real opportunity for employees to put their own marks on the company by taking initiative, especially since we value, celebrate and promote team members who invent, improve, and build. - Well-defined processes for many things, plus a culture of people who think in a process orientation to build and standardize as we go. Think Steven Covey quadrant 2 activity; we do it routinely.

- Lack of brand awareness. - Bond's market category of *preventative* personal security doesn't exist. It's hard to create a whole category like Uber and Amazon did. - Internal, typical start-up challenges like lack of IT system integrations, manual processes, etc.

Full time WFH. Decent Pay.

Final interview with the CEO? Done from an Uber walking into a dentist appointment. Onboarding is suffocating, management is controlling and perfectionist, and responsibilities pile on daily with new logins, calls, and emails while every small detail is nitpicked. Endless follow-up messages, and a colleague yelled and cursed at me over something minor in week two. Strong performers will struggle here — candidates beware.