Poor Management - Anonymous employee Box Support Employee Review

While this review seems more like an attempt at character assassination than honest feedback, I think it is important that I personally go over each point you mentioned. To start, I have never received a penny from any relative to start or run a business nor have I ever been a recipient of a trust fund. Through hard work, sacrifice, and savings my partners and I have self-funded and bootstrapped every business we have ever started. I can understand your disbelief that BoxSupport became one of the fastest growing companies ever in Utah without receiving any outside investment, but the perception that we had any outside funding from relatives or investors is false. We started BoxSupport with a very specific mission: to intelligently support and protect the technology of individuals and families. We felt that there was a huge problem with traditional IT support companies and knew we could provide a quality service and become a leader in the industry. The rapid growth of BoxSupport has proven the need for a different kind of technology company that not only provides reactive support, but also focuses on the proactive prevention of technology issues. Although money is usually the reason to start and run a business, it has always been secondary to our mission of intelligently supporting and securing consumer technology. With regards to caring for employees, culture has always been a huge focus for me and our management team. Although we might not have as many perks as companies that have raised millions of dollars, we continually spend a significant percentage of total company revenues to provide a more enjoyable work environment. Generous paid time-off, paid holidays, various health benefits, monthly BBQ’s, a game room and free swag are some of the tangible perks we have provided to help increase employee happiness. I also have an open door policy which means any employee can meet with me to discuss any issues they have with me or the company. With regards to ethics, BoxSupport continues to maintain an A+ rating with the Better Business Bureau (BBB) and above average customer satisfaction ratings within our industry. We also provide a 100% satisfaction guarantee to our customers. All new sales and support employees are required to complete a multi-week training program which includes training on ethics. With a fast growing company, it is difficult to keep everyone happy but we continue to implement programs to increase customer satisfaction. For more details, you can see our ethics policy on the BoxSupport website. Painfully, Google did close our marketing account in mid-2015, along with hundreds of other companies in the online tech support industry, which did cause us to lay off a significant portion of our workforce. The layoffs were the most difficult thing I have ever had to do in my business career. Google made a policy change with the online tech support industry and has terminated or blocked the AdWords marketing accounts of 99% of the companies in the space. The past issue with Google was difficult for everyone involved but we continue to serve our thousands of customers and move forward with our original mission. I am sorry for the issues you had with me and the company. I would ask that you reach out to me personally so that I can help resolve any lingering issues you might have. I welcome all concerns communicated to me in a constructive manner so that I can make proper adjustments.