Pros
My immediate colleagues were a fun bunch and it was a pleasure to work with them. When left to our own devices, we all collaborated very well on team-oriented projects and tried to ensure success as much as possible.
Cons
The company's dysfunction lies in upper management. My immediate supervisor was a condescending and unprofessional micro-manager, and she would never allow people to do their jobs. Most of the higher-ups are also reluctant to hear new ideas from their employees and fail to implement strategies that could drive the company forward and streamline daily operations (eliminating the high margin of error by promoting the online store instead of using handwritten order forms, cutting paper costs by sending out digital files, etc.). The disorganization results in confused job roles, which creates stress for every employee. Technical support specialists take orders - a duty that should be assigned to sales - while the web technician is required to put sales packets together and occasionally perform secretarial duties. Tasks will fall through the cracks because management will distract employees with things that aren't related to their jobs; in addition, having to have every small thing approved by the Executive Vice President holds up projects and prevents anything from getting finished in a timely manner. As a previous reviewer said, the employees at BrainMaster are consistently unhappy and it's not a mystery as to why the turnover rates are high (in 2014, they lost at least 4 full-time employees). Other problems: long hours, unreasonable vacation/sick day policy, mediocre pay