Supportive team amid high stress environment - Financial Assistant Brightside Employee Review

Culture of creativity, education and collaboration. Strong partnerships cross-functionally and customer obsessed. Clients come first, always. People always willing to lean in and help.

Young company who needs to scale quickly and learn while we fly. Requires a lot of energy, but very inspiring environment.

Great coworkers. The people that are hired are genuine kind people who believe in the mission. You can easily make great friendships that you will enjoy outside of work.

Leadership is determined to run this company into the ground. Expectations of staff are always changing. The metrics used to measure performance is based on customer behaviour not the work, time and effort the employee puts in. There is no flexibility or understanding in this role. Bonuses are based off of popularity and likeability not your performance. They pretend to "listen to their employees" then do the exact opposite. Leadership is out of touch with their employees and even more out of touch with clients. There is no real support or options an employee can offer clients to actually help them out of their financial situation. It's an honest waste of time. Which is super demoralizing as you enter into this role really wanting to help people. Day in and day out you realize you can't do anything. Not to mention the amount of critical mental health client needs you will be forced to navigate including suicidal and domestic violence situations. The toll this job takes on your mind, body is really bad. I know a lot of employees who's mental health declined to the point of physical illness, taking medication to deal with the stress/anxiety, relapsing. I do not recommend this role unless you are in dire need of income.