Sloppy organization on a downhill trajectory. - Customer Success Manager (CSM) BuildWitt Employee Review

2.0
Feb 15, 2024
Recommend
CEO approval
Business Outlook

Pros

The people actually doing the work are amazing. The work-life balance is pretty good. You have the autonomy to do your work.

Cons

Disappointing Leadership and Lack of Diversity. The leadership at this company is deeply disappointing. They preach the value of serving their staff and clients however they seem more focused on chasing profits at their sacrifice. This has led them to lose sight of their positive mission. Working here is incredibly stressful. There's a high turnover rate, and the company seems to constantly shift its goals. To make matters worse, many of the talented and dedicated co-workers are leaving or being fired for made-up reasons. Overall, the environment is clouded by uncertainty, instability, and almost zero diversity. Save yourself, not many happy campers left.

Explore other reviews about BuildWitt

5.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at BuildWitt has been one of the most fulfilling experiences of my career. The leadership team genuinely believes in the mission of improving the skilled trades industry, and that passion is contagious. You feel like your work actually matters. The culture is collaborative and transparent — leadership communicates openly and employees are treated like adults. There's real opportunity for growth here, and the team is full of hardworking, like-minded people who are passionate about what they do. Work-life balance is respected, and the company continues to invest in its people.

Cons

Like any growing company, things can move fast and processes are still being built out. If you're not comfortable with some ambiguity, it might take adjustment. But if you embrace it, it's actually exciting to help shape how things are done.

1.0
Sep 2, 2025
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Everybody not on the ELT is great

Cons

If your thinking of applying here, don't! Unless you have little to no software experience and alot of construction experience. Then you'll fit right in. Earlier this year the company sold off it's creative division to become a software company. Despite this, the CEO doesn't have software experience, and the newly hired CPO has IT experience but no software experience. One of the product managers also doesn't have software experience either. And the people who do have that experience? They're all gone, actively leaving, or thinking about leaving Buildwitt. They've been through several technical leaders (CTO, Director of engineering, engineering manager, etc.) in only a few years. Major red flag if you ask me. If you have software experience and try to help make decisions, suddenly your a problem. What do you mean we can't deliver a ton of work in only a little time? Stop being so negative! Its really sad because there's so many great people at the lower levels, but unless leadership makes some drastic changes, those good people are basically sitting in a sinking ship. They preach transparency but don't practice it. They say they encourage pushing back, but then they punish you for it. I didn't realize how toxic it was until I left and felt like a literal weight was lifted off my shoulders. If your in the good ole boys club, you're golden. Everyone else is just an expendable workhorse.

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