Pros
Good location, working with lots of graduates,
Cons
Where do I begin? First of all, the fake reviews written by management are simply embarrassing to read. But the company likes deceiving potential employees so perhaps it’s expected. You will most definitely be lied to about what the job involves. The reality of the “energy specialist” role is that you will be a call centre monkey. You will need to get in at 8:45, then take calls from 9:00 to 18:00 or when all the calls are dealt with (barely any email time). Your manager will expect you to work as a robot and take call after call with no time to actually deal with the problem (and you’re also expected to reply to emails AS you’re on the phone somehow). The result is that customers keep calling in to complain about the same problem. But as much as you would like to help, you’re simply not given the time. If god forbid you try and help someone after a call, your manager will put you back online to take another call. You will also get told off if you spend too much time on or off the phone. I think the aim is ~5min phone call duration with ~2min after call work. The system looks for quantity not quality. It follows that the role is highly micromanaged and every move you make is tracked and will be brought up by your manager in a meeting. But your perfromance is also shown on big displays on the walls so everyone can see. The targets you need to hit everyday are unrealistic which causes a lot of people anxiety. The CEO is also another highlight as he can often be spotted shouting at people from the product teams. Another remarkable moment was when they decided to change everyone’s contract to shift work. Although this didnt go ahead (for current employees) in the end as a lot of people were unhappy, the CEO was telling people in a meeting that they can quit if they don’t like it. This tells a lot about how valued you are as a call centre bot. Nonetheless, people are in fact leaving all the time and most people only stay for a few months on average. But there’s fresh meat every couple weeks. The result is a very understaffed call centre. They’re also very quick to fire people on the spot with no warning if they joined as temps. Curiously, the people I’ve seen get sacked on the spot happened to be ethnic minorities. Of course, correlation does not imply causation I suppose. Avoid.