Pros
Very knowledgeable colleagues across each department. People know their stuff at BBE. Focus on personal development is cool. Reading relevant books on company time was encouraged and I liked that. Work life balance was well supported
Cons
Constantly shifting plans and ideas caused chaos. One minute we are focusing on one thing. Then that idea goes in the bin and our focus is elsewhere. Decisions are made that are difficult to make sense of and any questioning is met with "this is how it is". Management's focus is on pleasing the C-Suite rather than to the employees in their teams or to the customers they serve. Customer focus has been lost. We have gone from being totally dedicated to discovering and serving the needs of the customer to being focused on squeezing every last penny they have for as little as possible in return. The ICP focuses on how a customer can fulfill the business needs rather than how we can best meet a customer's needs. The inability to attract staff and the hemorrhaging of skilled colleagues have caused huge bottlenecks in service provision. There is little internal confidence in the service offering. Pay is poor. False promises on top of false promises on top of false promises.