Pros
First corporate experience. I had to take a leave and Becky was very helpful. When the company was sold we were told our jobs were secure and the Mrs. DeVoe decided to give employees bonuses based on the amount of time we spent with the company. However, a week later they terminated my position and the position of others. I trained the staff member who replaced me. However, they were inflexible to my school schedule and being let go allowed me to focus more on school and get my degree. Being laid off from J.D. Byrider was one of the best things to happen to me.
Cons
I worked here part time making outbound calls to follow up with customers after they purchased a car or after they had their car in for service. When a customer would have an issue we were told to refer them back to their dealership or offer the complaint line. It seemed like a vicious cycle because complaints were not anonymous and that led to other problems. It didn't feel good knowing that there were problems and I couldn't help solve them. Listening to some customers' stories about how they've had 4 motors in their vehicles since they've purchased or how they felt they were left high and dry after their purchase. Or how they weren't told the price of their vehicle until the end of the process and when they saw their six year old P.T. Cruiser was $17,000 they had already spent so much time at the dealership, they felt they had to go through with the purchase. J.D. Byrider seemed to prey on the week and desperate. I understand that customers have the power to walk away from the table but if they are going to sign a contract paying 4x what a car is worth, it should at least last them through the life of the loan and not traded out for another vehicle that will put them in the same position. It is no doubt that a lot of Byrider's customers are high risk so charging higher prices/interest is understandable but to this extent, I felt guilty saying that I worked for J.D. Byrider.
