Traumatizing - Account Manager CDS Administrators Employee Review

I worked for the company for almost 3 years and moved from the area. I found that those who were willing to work hard were rewarded with managers willing to invest in their continued growth. I personally appreciated the frequent check ins with my manager to discuss my daily and weekly priorities. I was given feedback each month to review my quality statistics and opportunity to discuss my goals. I learned so much about health insurance and ways to solve difficult customer service issues. The hours were standard 8am-5pm. The company celebrated the major holidays with paid time off. We went to baseball games and Dave and Busters for employee appreciation days which I found really thoughtful. Our most recent event was at an indoor mini golf place- really fun! Had I stayed in the area I would have continued to build my career with CDS.

Parking was a little annoying, but I knew that working in the city. The company provides a parking allowance which covers some but not all of the costs.

I had the chance to do work with kind people.

Training was inconsistent and incomplete. I was expected to use tools that were never properly introduced — some only shown to me after the fact. I asked multiple times for feedback and opportunities to review my work, but my manager never followed through. It felt like I was left to figure things out on my own. In my first review, a senior leader told me my calls were “too friendly,” even though the company promotes “white glove service.” I also received feedback that the way I sat looked unprofessional. What wasn’t asked is why — and the reason was medical. That moment was disappointing and felt unnecessarily personal. It became clear I wasn’t being given a fair chance. I felt written off early on, and the lack of meaningful training or support reflected that. When bias, even subtle, guides leadership decisions, it impacts more than just performance — it affects confidence and morale. Compensation is barely a livable wage. Feedback varies depending on who you are. Gossip behind closed doors hurts trust, and HR feels more like enforcement than support. I hope the company takes a serious look at how it treats its people — because words like “support” and “growth” don’t mean much when the experience doesn’t match.