CITY HOME

“Started Strong, Ended with Leadership Disconnect” - Technical Support CITY HOME Employee Review

1.0

Oct 22, 2025

Recommend

CEO approval

Business Outlook

Pros

Pros Remote work flexibility during COVID. Good initial culture emphasizing “servant leadership.” Supportive peers and collaborative environment early on.

Cons

Cons Post-COVID leadership changes shifted focus to squeezing productivity rather than supporting employees. Increased micromanagement and pressure for unpaid overtime. Disconnect between stated values and actual practices—“servant leadership” gave way to command-and-control style. Lack of transparency and fairness in workload expectations.

CITY HOME Response

8mo

Thank you for sharing your feedback and for your years of service with our Technical Support team. We’re glad you valued our collaborative culture and focus on servant leadership early on. Your feedback regarding leadership alignment, transparency, and support is valuable and will be shared with our teams as we continue to strengthen our culture and ensure our values are reflected in every part of the organization.

“Started Strong, Ended with Leadership Disconnect” - Technical Support CITY HOME Employee Review

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