not too happy - Customer Service Representative CITY HOME Employee Review

2.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Cafe, onsite health care center

Cons

There seems to be a lot of favoritism, they don't really allow for you to get up in customer care and ask for help, and I understand the whole purpose of not wanting to disrupt someone else while on the phone, but if i really need help in the moment and don't want to necessarily wait 10-15mins for support, it's hard in that sense, when I started I would get bad looks from some of the older employees and it was a bit intimidating because it's like what have I ever done to them? some upper management act really nice while in front of a large group, but if you want to say hi to them in the hallway they act like you're some stranger in the street, it's very uncomfortable. I noticed the amount of people they were still trying to hire for customer care and it just made me wonder why people are leaving or getting fired, it's a bit scary because there seems like theres no job stability.

Explore other reviews about CITY HOME

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

They have a good work schedule

Cons

At this time I have seen no cons

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