Toxic - Customer Service Representative CR&R Employee Review

1.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is above average for customer service reps. Quarterly bonuses when meeting you scorecard

Cons

Customer service reps constantly make mistakes, no ownership of their own calls. They have a metric on their scorecards; reps are encouraged to report others mistakes. The more mistakes you accumulate, the lower your scorecard. Very questionable metric. This actually transitions one of their biggest weakness, this dept feels like a high school. Individuals and cliques fight with each other. Everyone talks about everyone. Its like they never grew up. I was a customer service rep and manager for same and different lines of business, but this one is something else…and thats not a compliment.

Explore other reviews about CR&R

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

supportive team, organized management and leadership, comfortable work environment and relaxed

Cons

more transparency about position structure within the office

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Steady hours and predictable schedule. Opportunities to gain experience in high-volume call center environments.

Cons

Excessive micromanagement creates a stressful and distrustful work environment. Little to no support or guidance from management when issues arise. Favoritism is prevalent, affecting fairness in task distribution, recognition, and advancement opportunities. Constructive feedback is often overlooked in favor of punitive responses.

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