CTS acquired Sprout IT and CBS IT last November and CBS in particular has gone downhill from day one. It used to be a good place to work with a great team ethic but the pressures applied since then have ruined it. Since the acquisition 9 of the 22 CBS staff have left or have resigned, which says it all really. Staff are leaving and not being replaced and the CTS response is to recruit more people in management positions, usually supposed experts in the integration process. Not much use when you need service desk and support staff. Customer complaints are at an unprecedented level but they don't seem to care, just blame the service desk and employ more middle managers who haven't got a clue what to do about the disaster that is unfolding.
On top of the customer complaints staff morale is at rock bottom and management response was to order everyone back in to the office, against Government advice at the time. CTS have a stated aim to be on the Sunday Times "Best places to Work" list - can't see that happening any time soon.