Awesome people and very friendly work culture - CX Analyst CXG Employee Review

Thank you for taking the time to share your feedback and for being part of our Community of Evaluators! We’re glad to hear you enjoy the flexibility and the unique opportunity to explore luxury brands while honing your skills. We truly appreciate your constructive input regarding survey length. We’re already focusing on this area of improvement, and our team is actively working to streamline surveys by reducing repetition and combining questions where possible. We look forward to continuing to collaborate with you!

Thank you for taking the time to share your feedback. We are glad to read that you appreciated your colleagues and the collaborative environment, as this is an important part of our culture. We also take your comments regarding leadership, workload, and compensation seriously. In this context, while our commercial teams have grown significantly over the past few years and staffing has not been a limiting factor, we have identified that some workload challenges may stem from ways of working within certain teams or situations. As a result, we have been implementing internal actions to improve productivity by simplifying processes and increasing the automation of daily tasks. These are structural improvements that take time, but they are actively being addressed. Regarding compensation, we have progressively introduced additional benefits in many countries over the past few years, thereby improving the overall attractiveness of our packages across our locations. Regarding your comment about commercial pressure, we want to be very clear: at CXG, we expect all teams to act with integrity and in our clients' best interests. Any situation in which solutions do not align with client needs would not be consistent with our standards, and we monitor this closely. We appreciate your feedback as it contributes to our ongoing improvements, and we wish you all the best in your future endeavours.