Service Engineer - Anonymous employee Cameca Instruments Employee Review

No micromanagement, knowledgeable coworkers. Lots of traveling opportunities.

If you don’t like to travel, this job is not a good fit.

Interesting instrumentation, customers and science.

Dysfunctional in every business aspect. Complete disregard for customer satisfaction, poor quality and constant delays from France factory, disconnected-isolated management, no value in marketing, no HR presence and constant restructuring causing employee turnover. Very expensive, highly technical instruments serving a very interesting customer base - but the complete lack of interest in delivering a positive customer experience (on time delivery, quality products, reasonable install time, quality warranty response) makes all field roles immensely difficult. Customers recognize these issues, but Cameca exist solely due to the fact they are the sole supplier of most of their technologies - they simply can't compete where they experience competition.