No solid incentive scheme - Customer Service Representative (CSR) CarParts.com Employee Review

1.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Worst inhouse contact center ever

Cons

Doesnt have a solid incentive structure, when you hit the KPIs they will change it constantly so that you would not be getting the full amount stipulated

avatar
CarParts.com Response
1y
Thank you for sharing your feedback. Your input is valuable, and we encourage you to reach out to your local HR representative to discuss these issues further and ensure your concerns are addressed appropriately. We appreciate your dedication to the company over the years and hope to work together toward improving the employee experience.

Explore other reviews about CarParts.com

5.0
Jul 26, 2025
Recommend
CEO approval
Business Outlook

Pros

company has good mangement and good projects

Cons

I dont have any cons

avatar
CarParts.com Response
10mo
Thank you for taking the time to leave us feedback! We're glad to hear you’re enjoying the projects and leadership at CarParts.com. We appreciate your contributions and are excited to keep building together.
4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work schedule options Opportunity to be involved in network level decisions Collaboration Can relocate to other DCs if needed

Cons

Only 4 cities to work in Limited upward growth opportunity but not impossible

See reviews by: Helpful|Rating|Date|All