Great client service but internal dumpster fire - Anonymous employee CareFirst Employee Review

Excellent positive culture Excellent work/life balance Knowledgeable and Talented staff Community oriented Critical thinking is encouraged and rewarded Balanced workload

Very risk averse Lots of paperwork Lots of bureaucracy Lots of red tape Very long timelines Salary

Clinical team members are wonderful to work with to collaboratively help support patients and families. The work is meaningful and rewarding. Rotating holidays for clinicians to be able to spend time with families. Clinicians on average work only one holiday they volunteer for a year. First come basis.Generous time off if you can use it. 401k is up to a 6% company match. More then other companies by 1%. Mental heath group support for staff was available. Starting to phase out due to not having time to attend, patient care comes first as it should. If given advanced notice clinicians are able to shift time in their day to go to appointments. That time will be needed to be made up for that day even if additional hours were worked on different days.

High caseloads, high acuity, high expectations. Most weeks impossible to work within salaried hours, working over frequently. Hard to make a work life balance that management often encourages and says is possible. Staff get an hour lunch but rarely have time to use it. If lunch is taken its easy to get behind and work later then "scheduled." Most clinicians have learned to have a working lunch. Clinicians never have anyone listening for your patients during a lunch time and may have emergencies or phone calls at anytime during the day. There is a receptionist who takes calls but easily goes to work phone provided for you to answer. Several incentives have been discontinued. Oncall rotation list for case managers to cover any holes that may be needed with little notice. Management micromanage time to meet goals of numbers. May be volunteered to complete admissions with expectations of moving scheduled pts to different days or shifting to LPN schedule for frequency visit. Admissions take about 6 hours of a 7.5 hour day and there are additional correction lists after review. During covering for admissions RN is also expected to continue to manage caseload of up to 16 patients. From emergent visits to phone call needs. Coverage areas are becoming more expansive for a caseload. Up to an hour drive in some instances. Gas and wear on a vehicle can be expensive.