They lie about unlimited PTO. The vacation is unlimited IF you can take any because they create all of these rules and regulations surrounding the usage constantly. The unlimited sick is a flat out lie. Sure you technically have unlimited sick days. But every time you’re actually sick - note, no note, on your deathbed in the ER - you accumulate a point. After 7 points they’ll fire you. That isn’t how unlimited works.
In regard to training, it is two weeks of absolutely useless information that will not apply to the position you are in at all. You are told to lie to clients / patients and refer them to the department of health for certain questions or their insurance. And make sure your calls don’t go over 7 minutes oh no!!
The company prides themselves on support and always being there for employees. That entails a Slack channel and a “help desk” where supervisory employees are supposed to answer questions you have for clients that are CURRENTLY on the phone with you. This seems great in theory but what it ends up being is you telling a client every three minutes (company mandates) to continue to hold as you “research” their account more. Meanwhile you are waiting for a reply on the helpless desk for over half an hour. Clients will curse you out because of this useless policy, hang up on you and more. The company also cannot keep an entire training class. Not only in my training class, but multiple other employees who I will not mention have told me their training classes started with about 10-14 people. By the end of it, an average of 4-5 remained. They cannot keep people!
Overall, this company is run like an absolute train wreck and I will be resigning very shortly. Every single thing they will tell you in the beginning to make it seem shiny and pretty and great is an absolute lie or if anything at least a stretch. Run for the hills.
Last fact: Don’t believe the positive recent reviews from the last few months. The upper management actually requests all employees like, share and talk positively about the company on Linked In. I would not be surprised if GlassDoor was a new thing too.
