Staff come last - Anonymous employee Champneys Employee Review

Long working hours, often rota'd on to work more hours than contracted yet never paid for the extra hours. Always short staffed in all departments, they like to run the business on a shoe-string. Customer service and staff comes last, profit and loss first. Owner known to shout at customers if they complain and ordered to leave. They over-book with guests during special offers so guests end up queuing at the sauna, steam room etc and then put added stress on under-staffed departments.