Downfall of what was once a great company - Anonymous employee ChartHop Employee Review

2.0
Oct 23, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The people. Everyone can attest to this. The colleagues you will work with are some of the best people I've met - The value the product can bring to an organization in terms of transparency is amazing - Pay is at top of the range and great benefits - Flex Friday (which I'm not sure if that's still around)

Cons

- The Leaders: Exec team is scrambling. The company has done 3 layoffs in less than 1 year (October 2022, June 2023, August 2023) because of miscalculated projections and irresponsible spending of funds. Yes, the economy is unstable. However, continuing to implement aggressive and unrealistic forecasting after the first AND second layoffs was totally irresponsible. - Diversity: ChartHop will talk about diversity all day when it comes to the product, but internally ChartHop's diversity has become non-existent. Between the layoffs and key members leaving the company, diversity is hard to be seen. The leaders say they value diversity, but.... the proof is in the pudding. - Product: Unfortunately this product is not a need to have, it's a nice to have. Sales is struggling to get people to buy, especially in an economy where companies are buying/keeping products they absolutely need. The concept is great, but like any software, there are just so many bugs. It's also hard for customers to learn, making it even harder to retain them.

Explore other reviews about ChartHop

5.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Product is wildly impressive and everyone at charthop has been so welcoming and kind as new joiner. Everyone seems to be here for the right reason and it is refreshing how aligned Leadership is to their customers and driving business outcomes.

Cons

Nothing yet, I would love to see Onboarding eventually back in person vs Virtual but I know that would only make sense when the time is right with many teams calendars.

5.0
Aug 19, 2024
Recommend
CEO approval
Business Outlook

Pros

- Fantastic, transparent culture. CEO openly shares company KPIs to the company, giving insight into company health (Stats like burn rate, revenue metrics, retention etc.). - Seeks feedback or questions from company population weekly to continue to improve and share knowledge. - Amazing work life balance. Management encourages taking time off, and they do by example. The company encourages folks live their lives while remaining dedicated to the cause and knows this leads to long term retention. - The platform is really really cool. It does take a while to master, but honestly, there are not very many products in the HR tech space that boast the magnificent UI + Configurability that ChartHop does.

Cons

- The company just went through a very challenging period, really putting the organization to the test. 4 sizeable RIFs took place over a 1.5 year period, and the company really scaled back and revisited its finances and burn rate. However, targets have since been recalibrated and the company has stabilized and successfully pivoted to a new product offering, HRIS. There are clear signs of growth and it will now take place at a much more steady, organic pace which bodes well for the future.

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