5mo
Thank you for sharing your experience with us. We’re sorry to hear that your time here felt impersonal, and we appreciate your honesty.
Feeling like a number is never our intention—especially in a role as impactful as the one you held. Our technicians and frontline team members do meaningful, demanding work every day, and that work touches thousands of patients each week. Behind every prescription, call, or decision is a real person—a grandparent, parent, sibling, or loved one—and we do not take that responsibility lightly. We value the care and effort our team members bring to this work, and we appreciate you calling out that we can do more to show that appreciation in visible, tangible ways.
As we continue to grow and change, we know that progress can feel uneven at times, and meaningful improvements don’t happen overnight. Our People team is focused on supporting employees and patients alike, while also ensuring thoughtful, sustainable decisions that allow us to continue providing stable careers and quality care. Showing up better for our teams is a priority, and we have initiatives underway into 2026 that are specifically aimed at strengthening how we support, recognize, and invest in our people.
We recognize the importance of strong alignment across teams and leadership in delivering quality patient care, and your feedback helps inform that work. We wish you all the best in your next chapter.