Customer Success Manager at Click - Customer Success Manager ClickDimensions Employee Review

Good culture that historically meets needs of employee and provides a good work like balance

A lot of change constantly

The front line teams are hard working, but severely overworked.

Job security is a concern: The company initially stated there would be no more layoffs after the first round in March of 2024, but just three months later, another round of layoffs occurred in July. Toxic executive leadership: The executive team, driven by personal connections, fosters a toxic work environment. There’s a lack of direction and support from the top, with a focus on self-interest. No US culture: The company has no meaningful culture, especially for those outside of Ireland. If you're not based there, you're essentially invisible and excluded from any sense of community or belonging. Significant downsizing: The U.S. team has been reduced significantly over the last year, contributing to a sense of instability. Focus on cost-saving over innovation: The parent company prioritizes cost reductions rather than investing in growth or innovation. Declining business: Overall business performance has been shrinking, leading to concerns about the company’s future.