- Micromanagement. Support is expected to report almost every single thing they do all day.
- No Canadian holidays off. All Canadian staff who are not in support get these holidays off.
- Too many managers and people in arbitrary senior positions who need to approve of what you're doing even if it's unimportant. I have never had to loop so many people in on such small decisions. Even something as simple as needing a sick day or a lunch overlapping with a mandatory workshop could require me to loop in 2-6 people.
- Lots of useless meetings because of the amount of unnecessary managers and seniors.
- You need to drink the Kool-Aid. Clio definitely has a cult-adjacent vibe where they want you to overly identify with the company so you think the company's success is your own success and stay loyal to them. They want you to get super excited about Clio to distract you from your below-market salary.
- The excessively low starting salary for support specialists (56k) creates a two-tier class system at Clio. The majority of the employees make livable wages (70k+), have access to Canadian holidays and have the ability to attend all of the fun events that Clio puts on because they are not on-call. Meanwhile, the support team makes an unliveable wage, is on the phone constantly, has to communicate every movement they make to their team and managers, and has to come in on Canadian holidays despite the Canadian office being essentially closed. It's really hard to bond with the other non-support staff and even feel like a legitimate and respected member of the company with the huge wage gap and the obvious lived work experience gap between support and non-support. It's impossible to feel equal. It feels more like you're a serf whose getting a rare chance to hang out with one of the aristocracy.
- The support team are constantly told about how Clio is making millions and billions of dollars and we see it in the lavish lunches and snacks that are regular at the office. But I don't know why Clio arrogantly expects the lowest paid members of staff to care. A support employee making 56k is not making millions of dollars: the execs are. It's actually incredibly insulting and demoralizing to be constantly told about how well the company is doing when that same company refuses to pay a respectable wage to the hardest working members of their staff. If Clio is doing so well why haven't the support salaries kept up with the cost of living? If Clio cares so much about "Clions" why can't they pay ALL of their staff a livable wage? I can't pay my rent with free lunch.
