Challenging and not in a good way - Anonymous employee CloudCall Employee Review

1.0
Sep 19, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits package is good. Senior Managers are good but are not permitted to do what they should 90% of the time.

Cons

There are many challenges for an employee at this business. 1) Strategy - changes on a weekly and sometimes daily basis dependent on which member of the exec team has had the next 'big' idea. No measured approach based on what is known about customers and competitors. 2) Communication - Internally is poor departments are working on different targets, changes aren't properly announced or managed. Externally changes to the main products happen altering functionality and the customers are unaware until after the fact. 3) Staff Morale- The executive team have lost touch with what keeps a happy team. They don't think about the people. Changes, redundancies are handled in an under hand and slapdash manner. 4) Ego's of the executive - They love to work in competition with each other as opposed to together, little respect for each others area of responsibility. Ultimately leads to confusion in teams as they are pulled from pillar to post trying to keep the exec happy. Overall it is a highly stressful work environment with daily uncertainty to your position due to flip-flopping and knee jerking from one idea to the next. Beer Friday and the odd night out aren't worth all the aggro.

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5.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Becoming more nimble, people care about one another

Cons

Market has been rough in 2023

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CloudCall Response
2y
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3.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

There were some key benefits to working here. The flexibility with work-life balance was excellent, and the benefits package offered was strong, providing a solid level of support. Additionally, I was fortunate to work with great coworkers and immediate managers who genuinely cared about the team's success, which made day-to-day work enjoyable despite the broader challenges.

Cons

mismanaged platform launch driven by investor pressure rather than customer needs. As a VoIP CRM integration SaaS provider, they had a solid foundation, but their transition to the new platform was poorly executed. From the start, it was clear the product wasn’t ready—missing key features, full of bugs, and lacking proper functionality. Rather than ensuring a smooth migration for existing customers, CloudCall prioritized speed over stability, leading to downtime, disrupted workflows, and frustrated users. What made the situation worse was the lack of transparency from upper management. Not only did they fail to adequately communicate the ongoing issues, but there were also sudden layoffs with little to no notice. This left many employees jobless without the support they deserved, further highlighting the company’s poor handling of internal and external relations. However, support has been overwhelmed, offering slow responses and vague timelines for fixes. Instead of transparently addressing issues, leadership has focused on promoting the platform’s “future potential” rather than resolving critical functionality gaps today.

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