Sinking Ship - Customer Support Engineer Clubspeed Employee Review

1.0
Sep 13, 2024
Recommend
CEO approval
Business Outlook

Pros

• Friendly co-workers who will help you learn and grow the best that you can. • Startup vibe, which can be nice in that they provide free snacks and a neat little office in a neat little city.

Cons

• Everything else. Clubpeed is simply poorly run. There's too many individuals in C-Suite roles twiddling their thumbs and spitting out corporate nonsense, while the company skimps on the people that develop and support their **software** products. The lack of focus on quality and underappreciation of their "first line of defense" employees is why this company is hemorrhaging customers and employees. Support engineers have to wear many hats and deal with ridiculous issues stemming from rushed development and the angry customers associated with those, yet they're criminally underpaid (especially for a company based out of Irvine, CA) and they're constantly denied the freedoms that other departments are allowed, like working from home on a regular basis. They tout vertical movement within the company as an upside, but if you dare to negotiate an almost fair salary or ask to not have to wait a ridiculous, never-ending probationary period to get a terrible wage for the new work you will be doing, expect to lose your job on the basis of "performance not meeting expectations".

Explore other reviews about Clubspeed

5.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company culture, collaborative teams. Lots of opportunities to innovate and create.

Cons

None that i can think of.

3.0
Dec 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who have been there for years are amazing people to work with, at least those who are left. You can learn a lot working there since you'll be expected to wear many hats and are thrown into the fire very very very often.

Cons

Management is very quick to blame and punish, while taking away many perks we enjoyed, which in turn caused many good people to leave. The company had a mass exodus of 30-40 people within a year. They also don't seem to hesitate letting people go as well. The headline isn't a lie, it used to be listed as a Great Place to Work, but no longer has that distinction.

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