Once a great company, not any more - Senior Marketing Executive Commify Employee Review

2.0
Jul 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Generally, employ good quality staff, friendly people Relatively relaxed atmosphere *in the office Had a lot of good experiences throughout my tenure, learnt a lot and got good exposure to many roles, activities etc. Approachable for serious discussions regarding healthand career progression. What I can say is that since leaving, the grass isn't always greener. And I have a lot of good memories.

Cons

Upon becoming Commify (from Esendex and Text Marketer) the company drastically took on more than it could handle. Too many brands and platforms to manage, meant that staff were worn out, customers weren't getting a great experience, buying companies with seemingly little plan for them and a huge assumption that staff would pick up more responsibilities to 'make things work'. Team structures were changed consistently over recent years. The sales team in particular have been really poorly mismanaged with targets, responsibilities, activities changing on nearly monthly basis. Since new executive management a lot of higher sales positions have gone to contacts of previous employment. Career progression is regularly discussed but not often acted upon meaning that good staff who could have been loyal long-term members are left downhearted and ultimately move on. What once was a solid company with shared values and people who wanted to work together has become disjointed and dispersed as it's more important to get people in quick than to find candidates who share the 'culture'.

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Commify Response
4y
Thanks for your review and it's good to know that you have taken good memories with you from your time at Commify. Quality of service is extremely important and so we are investing in improving our systems and processes to ensure we remain a great company. Our customer satisfaction scores remain high but we know that we need to keep working hard to improve. Our culture is as important as ever and recruiting great people to join the team is really important to me. I enjoy meeting all of our new starters, to welcome them to our business, and I have been continually impressed by the calibre of people joining our team.

Explore other reviews about Commify

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- Supportive and approachable leadership that genuinely values collaboration and transparency - Strong sense of trust and autonomy — you’re empowered to own your work and drive real outcomes - Opportunities to grow professionally, take on new challenges, and influence meaningful change - Smart, hardworking colleagues who care about doing things the right way - The company is evolving quickly and invests in improving processes, systems, and ways of working - Open communication across teams, with a willingness to listen and adapt

Cons

- Like any growing company, priorities can shift quickly and change management continues to mature - Processes and documentation are still evolving, which can require flexibility and initiative - The pace can be fast at times, so comfort with change and ambiguity is important

4.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and people

Cons

Processes to get certain things done

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