Pros
Great place for beginners looking to get hands-on IT experience. You’re given the opportunity to work with a wide range of systems and technologies, and the team is very flexible and easy to work with. Management is reasonable when it comes to PTO and time off, and work-life balance is respected. Everyone is kind, helpful, and willing to step in when you’re stuck or need guidance. Even when tickets are challenging, the team supports you through them. I’d definitely recommend this role to anyone starting out in IT or looking to build a strong foundation.
Cons
Because it’s a smaller organization, career progression beyond help desk roles can be limited and may take a long time. Opportunities to move into specialized areas like security or networking aren’t always available. Pay is on the lower end, and salary growth tends to be gradual over a longer period of time.