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      IAG Loyalty

      Part of International Airlines Group

      Engaged Employer

      IAG Loyalty reviews

      Flexible working conditions, great benefits - Merchandising Assistant IAG Loyalty Employee Review

      4.0
      Jan 11, 2026
      Merchandising assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good for job, managers are approachable, flexible start times

      Cons

      Lack of clarity in roles can make it difficult to know who is in charge of what

      avatar
      IAG Loyalty Response
      3mo
      Hi, thanks for sharing your review of your time at IAG Loyalty so far. We couldn't agree more with the pros that you have pointed out, and it's great to see that that value these. We appreciate your honesty regarding clarity and accountability, and have passed this feedback to the relevant team. Thanks, IAG Loyalty

      Explore other reviews about IAG Loyalty

      2.0
      Sep 28, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are friendly, work life balance is flexible and the company itself has an interesting business model

      Cons

      Big divide between senior management and workforce which results in a toxic and disjointed company. People are not recognised, valued or trusted. Career progression is stagnant. No talent pool or career succession plans in place.

      9
      1.0
      May 7, 2026
      Partnership manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good Travel benefits -Bonus when paid -Central location (expensive travel)

      Cons

      - Lack of diversity in leadership, if you are not prepared to flatter and don't fit the right "profile", then forget it - Lack of transparency on pay and benefits - disparities between teams - New ventures misjudgement, untold losses due to launch of sub-optimal products leading to back-tracking and organisational chaos - Negative press coverage of change to Club (Extension gate etc.)

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