Pros
Every day is different. If you want to do something new every day then this is a great place to work. Everyone is highly functioning, and intelligent. It is a very supportive group. I am surrounded by people that challenge me to constantly improve and learn. I look forward to see what each day is going to bring. The work is challenging, rewarding and I really enjoy the people I work with. The sky is the limit as far as professional development. If you want to build your skills or pursue specific areas and it makes business sense to do so, then you have the freedom to do it. The more you are able to bill for higher-end work, the more you are rewarded.
Cons
This is a customer service business in the IT industry. You are going to have challenging clients sometimes, and emotions can run high when their systems aren't working. Also, this environment requires you to be a self-starter. If you are waiting for someone else to lead the charge then you are in the wrong place. No one will spoon-feed you here. There are times when it is very busy and other times when business is slow. If you only do 1 thing then there may be times when you are looking for something to work on. If you are able to take on assorted types of work then it seems there is always something to do. Lastly, this is a small company, so most employees wear several hats. Can be stressful, but also rewarding to be an important part of something.