Exceptional culture destroyed by corporate greed - Anonymous employee Contentsquare Employee Review

1.0
Mar 15, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't think of anything at this point.

Cons

I joined Hotjar a while ago and, since day one, I was really impressed by the product, the culture, the values and the people. Hotjar was one of the best companies I’ve worked for. Everything changed when the company was acquired by ContentSquare. This is what we got: - Three rounds of layoffs. - Transparent global salary bands replaced with obscure geo-localised bands where people in “low-cost” countries are penalised in terms of salary and growth opportunities. - PTO, sick leave and mental health days removed. - Very incompetent and arrogant C-suite. - Toxic working culture, where constructive feedback (especially upwards) is not appreciated or even allowed. - General incompetence, sometimes justified by the fact that “we’re French”. Congratulations ContentSquare. You’ve destroyed Hotjar, Heap, and are on track to dig your own grave. I’d like to give a special thanks to Mohannad Ali (ex-CEO of Hotjar) who promised us that “none of our benefits will change at any point in time” as a result of the acquisition. Bye bye, Hotjar, it was a pleasure.

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Contentsquare Response
2y
Thank you for your review. We continually assess our business operations and make decisions that we believe will benefit the long-term health of the company, our employees, and our customers. We understand that this is an especially trying time for our legacy Hotjar employees and want to emphasize that we remain dedicated to creating a balanced and equitable workplace. Our commitment to this mission is reflected in our ongoing efforts to improve our general operating practices, recognizing the exceptional potential and innovation that arise from embracing diverse perspectives and voices. We take immense pride in the talented professionals who comprise legacy Hotjar, Heap and Contentsquare, including our leaders. We appreciate your feedback and will continue to concentrate on nurturing and building a robust, inclusive, and forward-thinking team at Contentsquare.

Explore other reviews about Contentsquare

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
2mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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