Not a serious company - Customer Success Contentsquare Employee Review

2.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent perks, relaxed atmosphere and workload, strong mid-management team and individual contributors

Cons

The c-suite is inexperienced and seems clueless -- exhibit A: acquired HotJar in 2021 only to operate as separate entities until suddenly (after acquiring Heap at the end of 2023) a decision was made to merge three companies into one in 2024, which as obliterated morale. Each of the past two years have started with mass layoffs. Huge amount of VC funding and an opportunity to IPO have been squandered as the "global macroeconomic environment" has shifted. Limited career progression opportunities and lowball scheduled raises (if any). Product stability is questionable at best, while all efforts are on adding new features rather than addressing bugs and regressions. Overall, it just doesn't seem like a serious company with serious leadership.

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Contentsquare Response
1y
Thank you for your feedback. Due to the acquisitions of Hotjar and Heap, we have had to merge three companies' visions into one. Unfortunately, we had to reduce our workforce at the start of the year to safeguard our company stability. This requires careful deliberation and thought and was not an easy decision for the company. We have confidence in the direction that our leadership is taking us, and our CEO and executive team members regularly share a clear vision of the company's future trajectory. That new vision centers on an industry-first Experience Intelligence platform that connects Digital Experience Analytics, Digital Experience Monitoring, Product Analytics, and Voice of Customer workflows all in one place. Regarding career progression, we promote continuous growth for all employees. We have recently revamped our internal mobility policy, offer personal development planning and maintain transparent career path frameworks to support employees’ professional development.

Explore other reviews about Contentsquare

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
1mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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