Hostile work environment and minimal training - Customer Service Agent Continental Message Solution Employee Review

The training, though it lasts a month or more, is very minimal since it's only 4 hours a day 4 days a week. We were told we were doing great one minute, and then spoken to like we were stupid the next. We were told to ask questions, but whenever we did, we were spoken to in a tone that implied we were stupid, or our question would be repeated back to us over and over and over again till we either gave up or figured it out on our own. Sometimes our questions would be interrupted before we got more than a word or two in. Once we started taking calls, we were supposed to have help, but help was mostly unavailable to us. The attendance policy is out of control. If you get sick or an emergency comes up, you're pointed (3 points and you're out!). If this happens in the first 45 days, it's zero tolerance and automatic dismissal. On most accounts, you are representing the company on the account. You are not allowed to say you're in a call center or an answering service unless asked. This feels fraudulent because patients and clients of these companies think they're calling the office, until suddenly we say "the office is unavailable, but I can take a message". This feels like we were misrepresenting ourselves, and confusing the patients and clients. A lot of the medical accounts were very stressful because you were dealing with some intense emergencies. Training did not prepare us to handle emergency medical calls like those. Callers were usually impatient, irate, irritated, or panicky. You have to ask to go to the restroom, and they keep the bathrooms locked so you have to request a key from the only supervisor on duty. If you use the restroom too many times, they tell you so and imply you could get in trouble for it. You're not allowed to take a break during "peak hours". The IT department is a joke, since they'll hire people with zero knowledge or experience in computers.