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Continental Message Solution

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There are better options - Inbound Customer Service Representative Continental Message Solution Employee Review

1.0
Jan 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Ample overtime, casual dress code, a work in progress training program, eventual work from home opportunities, free doughnuts, tons of cookoffs and charity drives for the local community? 12.50 and hour

Cons

A very unnecessarily strict attendance policy, a favoritism driven environment, stressful phone calls with scattered support from management, zero sick days. Higher management is out of touch with their staff. Some managers are focused on making the company better while others are too busy talking about this employee or that employee or what they are eating for lunch. Managers have a bad communication problem.

Explore other reviews about Continental Message Solution

5.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The leadership team from upper management down, is relatable and invested.

Cons

Callers can be difficult due to the transactional, versus customer service, environment.

1.0
Nov 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home opportunities available.

Cons

Compensation does NOT match the expectations this company asks for, you cannot have your phone out, cannot read. You will be monitored daily and will be graded and have people listening in to you when you’re not on calls, extremely strict on time, 1 minutes late from break? You get a talking to by your supervisor and you will have an attendance point. Breaks have to be scheduled ahead of time, horrible PTO accruement. I would not be unhappy if they weren’t paying $14 an hour, they want maximum effort for minimum wage.

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