Clinic Closure Caused by Executive Mismanagement, Not Local Leadership - RBT - Registered Behavior Technician Continuum Behavioral Health Employee Review

We recognize that the closure of our Tennessee clinic was emotional and difficult for staff and families, and we understand that individuals may experience that transition differently. We appreciate the dedication of our clinical team and agree that our local staff worked hard under challenging circumstances. For clarity, the decision to close the clinic was not related to performance, quality of care, or local leadership. It followed more than a year of sustained efforts to recruit and retain in-person clinical leadership. During that time, executive and senior clinical leadership provided extensive support to the Tennessee clinic, including multiple in-person, week-long visits to provide training and clinical oversight, as well as ongoing daily calls with the local leadership team to support operations, staffing, and clinical decision-making. Much of this support occurred at the leadership level and may not have been visible to all staff. When it became clear that stable, in-person clinical leadership could not be secured, continuing operations would not have been responsible or ethical for our clients, families, or team members. The decision to close was made with careful consideration of clinical integrity and long-term sustainability. In preparation for the closure, we worked closely with local leadership to ensure all clients were transitioned to new ABA providers to support continuity of care. We also worked directly with staff to provide references, resume support, and interview guidance. As a result, every employee was able to secure continued employment with other organizations. Executive leadership was present during the clinic’s closure to support staff, assist families with transitions, answer questions, and ensure an orderly and respectful transition of the physical space. While clinic closures are never easy, our actions were guided by accountability, transparency, and responsibility to the people we serve. We remain committed to ethical leadership, investing in people, and supporting our teams. We wish our former employees continued success and thank them for the care they provided to our clients.