Burnout central - Customer Support Convera Employee Review

1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

2 days in office, 3 days WFH.

Cons

No sense of direction. Leadership is extremely poor at all levels and there is no support from direct management. I had one 121 in a calendar year. Lack of accountability and knowledge from leadership. Completing work is rewarded by more work whereas employees who are friends with management skate by on doing nothing. Terrible allocation of staff compared to team needs and no career progression possibility. MO employees are fed up with dealer side of the business. Do not apply for work, you will be burnt out a month in.

Explore other reviews about Convera

5.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is great, flexible hours and good pay/benefits.

Cons

Not applicable -- no complaints for my specific position within the company.

1.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-hybrid, 2 days in 3 days remote -unlimited PTO -some of the people are great

Cons

-poor planning & training -mediocrity is rewarded; high achievers are taken advantage of -if you finish your work you just earned more work without compensation -unfriendly people with some nice ones scattered around -a lot of late hours and some weekends -bonuses are nothing to get excited about unless you are upper management -technology and computers are cheap and slow but you are still expected to finish your work -burnout is common

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