4.0
Oct 3, 2016
Former employee
Recommend
CEO approval
Business Outlook
Pros
They have taken a great number of steps to be a better environment for their CSR employees as this was not always the case: Training has goal of ensuring you have needed knowledge and tactics to serve customers, managers while I was there seemed open to and encouraging feedback. Very focused on employee wellness mentally and physically. Company was working on chances for employee advancement.
Cons
Sometimes supervisor emphasis on call availability got in the way of ensuring quality in other areas, could seem to micro-manage when it came to evaluation. If there were other negatives I did not have firsthand experience, not to say there aren't any