Outdated/overused and extremely uncomfortable furniture. If they expect you to knock out your hours in full every day without getting up to move or stretch or rest, you think they would at least provide a comfortable, ergonomic and supportive desk environment. The supervisors care about themselves and their necks are on the line so if you’re slipping by even just a little bit they will be on your butt to give you “reminders”. You can’t miss more than 15 minutes of work in a week, or else you have to come for 30 more minutes and make those missing 15 up. If you are a student with many responsibilities, this job is not recommended for you because they are extremely unforgiving about schedule adherence. You cannot get up out of your chair even to use the bathroom because you must log out (clock out) and the system will not let you clock back in for 32 minutes. Now they say they do this to allow for breaks, but if you work a three hour shift of fatiguing and mind numbingly repetitive work and take 3 breaks, that 3 hours at the office just became 4.5 hours. Doing more than 5 hours in one sitting is a great way to lose your sanity. And seriously...come up with a new bathroom policy for Christ’s sake. The employees are people, not machines. If the company wanted machines for their work they might as well have hired Siri or some other AI that transcribes. The pay is horribly low for the level of work and the “incentives” are not easy to meet every single pay period. Your fingers will hate you by the time your shift is done. By its nature, the work is incredibly isolating and the constant clicks of keyboards will also drive you slightly insane. There is absolutely no advancement, except for a QA position which gets paid slightly higher. I’ve worked at fast food places that are much more humane than this company in their policies.