However, they have failed catastrophically in how they treat their employees and in retaining them. The average tenure at the company seems to be around a year. While the founders attribute this to generational trends, this explanation doesn’t hold up. Other startups, even within the same industry, manage to retain employees from this so-called "generation" for three years or more.
The core issue at Cozero lies with the two main founders. While they might come across as kind and approachable on the surface, my experience and that of many others was quite the opposite. They treat employees poorly, often through passive-aggressive behavior, micromanagement, and constant criticism. Many people I spoke to left feeling devalued and manipulated.
The leadership style is toxic: they are unwilling to delegate even minor decisions, refuse to take any form of feedback, and create an environment that leads to burnout. Their inability to empower their team or trust others to take the lead has left a trail of demoralized employees.
Looking back, working at Cozero was the biggest mistake of my career. While the product and the team are exceptional, the toxic leadership makes it a place where good people can’t thrive.