Dysfunctional environment with lovely staff but chaotic management - Keyworker Cranstoun Employee Review

The staff are genuinely lovely, which is about the only thing keeping this place from completely collapsing under the weight of its own dysfunction. The organisation is an absolute circus. Everyone seems to have their own way of doing things, there are no consistent processes, and communication is so poor that finding accurate information often feels like a scavenger hunt. Training was practically non-existent—I learned more from trial and error than from anyone actually showing me how to do the job. The company happily makes promises to clients that reality simply can’t cash, leaving staff to deal with the fallout. Meanwhile, the pay is laughable considering the workload, responsibility, and daily chaos you’re expected to navigate. Management appears to change processes whenever a new idea enters the room, often with little explanation and even less planning. Just when you’ve figured out one way of doing something, it’s replaced by another equally confusing method. The staff have more turnover than a mattress in a Red-light establishment, which should tell you everything you need to know. People don’t seem to stay long enough to learn where the stationery is kept. If you enjoy confusion, constant firefighting, and wondering what today’s rules are, you’ll fit right in. If you value your mental wellbeing, competent leadership, and basic organisational skills, I’d suggest looking elsewhere.