Hostile Work Environment - Anonymous employee Croft Production Systems Employee Review

Thank you for spending the time writing this review. We hate to hear that you felt not one part of the company was positive. We would like to respond and hopefully get some clarification across some of the points that were made in your review. We do offer insurance benefits 100% paid for health, dental, and vision and yes, the owner does participate in this. Some of the positions at CROFT are base + commission which commissions are sent out based on the quarterly books being closed. So, there may be a grace period depending on variables such as client payments. Regarding training we do try to mix it up in order to have the best comprehensive training possible the first year a salesperson is here they will go through 160+ hours of training. We understand this is a technical field with multiple products and services and like to arm our staff with great information to give the best assistance to clients. Our team is excited that we are creating a new training program that can adapt to increase the learning curve. Now we know sales is hard rejection and communication that is why we try to build a proper support system. The advisor was brought in as a resource to the sales and marketing team because he has over 30 years of sales experience and with that experience can help guide through some of the mental issues that you mentioned. When you stated "writing you up for invalid reasons" we try to be as transparent as possible. We have weekly meetings with the team where the staff reports their own Key Performance Indicators (KPIs) two big ones are how many proposals did you bring in? and how many contracts do you close? If those goals are not being completed then we start looking at activity how many phone calls, emails, response time with clients, etc. Then we also have a one-on-one weekly like you mentioned where we do check in and talk about challenges and what strategies we can change to improve KPIs. After several months of reported low numbers, action items that are not being completed and then client complaints of miscommunication you have to make a change. Best of luck to you!