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      Customer Perceptions

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      Secret Shopper- Avoid if you want a decent wage - Secret Shopper Customer Perceptions Employee Review

      1.0
      Jan 12, 2018
      Secret shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zero. There are quite literally no pros. No perks. Even the products you buy you have to return 99% of the time so you don't even get to keep that!

      Cons

      Staff virtually uncontactable, but when they want you they will inundate your phone with calls until they get an answer from you. A €20 secret shop may sound promising for 10 mins work, but then the travel will take time, and the feedback application will take HOURS. Not worth it, shambolic company.

      Customer Perceptions Response
      8y
      Thank you for your comments, we really appreciate the feedback. I'm very sorry you have had trouble contacting staff and a negative experience. Can you email me on info@customerperceptions.ie and I would love to look into this further for you? Kind Regards, Nikki

      Explore other reviews about Customer Perceptions

      5.0
      Jan 8, 2025
      Mystery shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers lots of jobs for regular trusted shoppers

      Cons

      You need to travel a lot and the reports are sometimes quite long.

      1.0
      Mar 28, 2018
      Mystery shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hmm... let me see... pros you ask... nothing springs to mind...

      Cons

      Everything about this company. Mystery shoppers are the worst paid and worst treated people with this lot. Completely crazy assignment allocation that will take you miles out of your way. The instructions are vague and the office staff will not pay you if you misinterpret their instructions - which they change the parameters of and then don't pay you. The office staff are also hard to contact and are generally uncooperative. I have done less than ten mystery shops now and I won't be paid for at least 3 of them, due to unclear instructions and nit picking office staff. I have also had to travel nearly 120 miles and spent over £20 of my own money. This is not going to be worth your while - avoid this costly mistake and seek employment elsewhere.

      1
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