Subpar management - Veterinary Technician Cypress Fairhaven Animal Hospital Employee Review

Thank you for this feedback and for being part of our team! We hope you have seen improvements since you initially submitted this review in 2021 with the many changes we put in place in the CSR Department and throughout the hospital. We uphold our standards and take feedback we receive into consideration for improving and developing skills of our retained staff. Should you like to discuss anything further, we ask you reach out to our Practice Manager at lauren@cypressfairhavenvet.com. We practice direct, honest and polite communication and encourage 360 degree feedback, empowering all employees to address concerns to their peers regardless of position or hierarchy. It sounds like you've directly witnessed some 'catty' behavior that would be the perfect feedback to give that person if it's continued. This is in place to eliminate tattling, reduce drama, and encourage problem solving amongst involved parties. Employees that are uncomfortable are offered training, coaching and CE for conflict and communication in the workplace. Our Core Values of Personal Professionalism, Attentive Accountability, Wonderful Work Ethic, and Superior Service and Satisfaction are the pillars by which we manage performance and the key to our success in retaining employees who work toward our mission of providing high quality, compassionate medicine with exceptional client service.