Great Place to work and great leaders to work with - Anonymous employee Datami Employee Review

Supportive Staff, Managers, and friendly colleagues. Daily 30-40 quality interactions with US telecom users, helping them onboard after assessing their needs, following up with the clients, doing root-cause analysis for any service disruption and providing prompt resolution by collaborating with on-site or off-site engineers. Documenting each and every issue for knowledge management and proper tracking. In conclusion, there was a lot to learn using various technologies, 4g, 5g, aws, crm softwares like hubspot, ticketing management softwares like Jira. It was indeed a wonderful time spent at the company.

You may need to work in the graveyard shift because the clients are mostly US-based. The daily activities at work are mostly carried out at office, hence it becomes a bit troublesome for a healhty lifestyle. Your health should come first. You have only one life, live it to the fullest. Don't regret any decision, just move on. You have accomplished great things, and there are many more to aim for.

Good pay if you can negotiate, You can work on decent cutting edge tech, Good HR team They will give you good time to prepare before layoff

Relentless pressure at work, Management is very bad, management structure is highly unstable with frequent reorganizations that create confusion and disrupt workflows, No work life balance, Sudden layoffs with no severence policy