Well, Meh and Shady about Covers IT - Anonymous employee Datasite Employee Review

2.0
Dec 16, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers were great to work with, although I feel sorry for the institutionalized ones who know no better than to stick around. The IT oncall was not too bad. Leftovers in the lunchroom from constant management pow-wows was a nice touch - I suppose.

Cons

There's very little in the way of top-down communication. My so-called manager filtered anything that came down from upon high, so one had second-hand rumors about how the shady cabal ran the show. Can't say much for the dysfunctional management always coming up with ways to look important, and if necessary, summarily throw his or her reports under the bus. The St. Paul facility is stuffy and way outdated. I couldn't imagine bringing a client into that place. If you can imagine the Joe vs the Volcano office scene then you have an idea. There's really no where to escape for lunch nearby other than a sandwich shop just over the tracks. I can tell you about 90% of the IT staff turned-over since I left through attrition and layoffs. I'm in a much better place now.

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5.0
Jan 21, 2026
Recommend
CEO approval
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Pros

I like the people here and the office is nice.

Cons

No wellness stipend is offered.

2.0
Jun 1, 2026
Recommend
CEO approval
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Pros

-Coworkers are great. -Training is good. -Customers are usually ok to work with.

Cons

Summary: As a PSS, you'll be expected to support several different products, many of which you will not touch often. It's difficult to be an expert covering so many products and features. They change and update features often, which is both good and bad for customers, but also makes it much more difficult for PSS. You handle really sensitive information (M&A), but are expected to assist multiple customers at once - this is a huge risk. Additional cons: -They implemented a AI agent and then fired several great employees, then increased the rest of the staffs expected workload. -They change ways of working often. -The knowledge base is often out of date. -There's almost always a backlog, but the clients work can be "urgent" - making some clients upset on wait time.

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