Technical Support Technician - Anonymous employee Dealertrack by Cox Automotive Employee Review

Very good company to work for

Manager and upper management are not on the same page

- Decent Pay - Remote - Benefits

- Leadership challenges following the acquisition. - Heavy micromanagement that can limit autonomy and trust. - Use of activity-tracking software that feels overly restrictive and impacts flexibility during the workday. - Some managers lack hands-on experience with the products or systems their teams support. - Escalation processes can be difficult, with limited manager involvement in client interactions. - Team members are expected to support products without sufficient training or resources. - Perceived favoritism within management. - Interview experience may feel rushed or lacking engagement at higher leadership levels. - Concerns about organizational changes affecting long-tenured employees. - Previous offshoring efforts created challenges and may still be impacting team stability. - High workloads with frequent back-to-back calls and limited downtime. - Toxic managers, they only value employees who say yes to everything.