Checkin and Boarding - Customer Service Representative Dnata Employee Review

4.0
Feb 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits : discounted tickets, discount card for shops, hotels, etc. meeting people from all over the world

Cons

Shift work can be physically and mentally draining. depending on the person itself: they have rostered overtime - some people like it some people don’t. I personally don’t because I would rather spend my time with my family after work.

Explore other reviews about Dnata

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Just about unlimited overtime during peak season

Cons

Have to work in all weather conditions and managers have less power over schedules and pay. It’s really all cooperate that handles that

1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Theres no pros to working here. Literally not one.

Cons

Where do I start? First, whoever does the hiring sells you a dream and how it’s such a great place to work and of course I know working isn’t supposed to be fun and you’ll enjoy it, but it should at least be bearable. At this company it’s not. They overwork you and underpay you severely. The GM would even tell you to do work that’s completely unrelated to your dept. HR is deplorable. I had to interview with a director of HR, and he was sitting in his backyard, feet plopped up on his table, leaning back, and conducting an interview. He couldn’t even answer my questions clearly. The GM was decent but that whole company is just awful. The benefits are horrible, HR always has an attitude and it’s just not an ideal place to work. Only accept this job to build up your experience and get out.

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